Nespresso Promotion - FAQS
(Customer) Promotion: 26. Mother's day 2020 Campaign

FAQ's Vertuo

If you have purchased any Nespresso Vertuo coffee machine from a Costco store between 30th March 2020 and 31st May 2020, you will receive $50 off your machine purchase at the Costco register or Costco online checkout. The $50 discount is to be directly claimed at Costco store or Costco online at the time of payment.

Participating Products include:

  • Vertuo
  • VertuoPlus
  • VertuoPlus & Aeroccino3

A Participating Product does not include:

  • Nespresso Business Solution machines; or
  • Commercial sales, second-hand, refurbished, trade seconds of similar products as determined by Nespresso in its sole discretion; or
  • Nespresso Original line machines

To submit a claim, visit and click on ‘Redeem Your Claim’ and complete your details by following the prompts. All claims need to be submitted by 11:59pm AEST on 28 June 2020.

Prior to starting your claim submission, please ensure that you have the below information ready as you will be required to provide it as part of your claim submission:

  • Your 19 digit serial number from the machine you purchased (19 digit alphanumeric code found on the drip tray or underneath your machine)
  • A scanned / photo of your Proof of Purchase (clearly showing machine model, date of purchase, price paid and the retailer)
  • Your Nespresso Membership number (if you are an existing Nespresso Member)

Note: Lay-bys not paid in full by 31 May 2020 are excluded from these offers. This offer is available to customers making payments with Afterpay or Zip Pay provided a valid receipt has been uploaded for Coffee Credit claim.

All Costco stores (including physical shops and online stores in Australia) displaying promotional materials for the Promotion are the Participating Retailers for this promotion.

A Participating Retailer is not or Nespresso via phone 1800 623 033 or Nespresso Boutiques.

You will be able to find a list of Costco stores on the Purchase Details page during your claim submission. To find a Participating Retailer, please click on the drop down menu. Please click on the relevant Costco store you purchased your machine from in order to be eligible for the $20 Coffee Credit.

Yes, you are required to be or become a Nespresso member to redeem your $20 Coffee Credit. If you are not a Nespresso member, you can simply submit your claim and automatically become a Nespresso member. Your account details will be emailed to you shortly after your claim submission.

Simply contact Nespresso on 1800 623 033 and we will be able to arrange a paper-based form to be sent to a nominated address of your choice which you may complete and send back to Nespresso via our Reply Paid address.

Up to (3) claims per customer will be accepted. The offer applies to the purchase of any Nespresso Vertuo machines between 30 March 2020 and 31 May 2020 (inclusive) at any Participating Retailer (all Costco physical stores and online) in Australia. Lay-bys not paid in full by 31 May 2020 are excluded from these offers.

There are a number of ways for you to locate your existing Nespresso Membership number. These include:

  • If you already order your capsules online or using the mobile app, you can view your Membership number by accessing your account details online: and click on ‘PLEASE SIGN INTO YOUR ACCOUNT’
  • Call the Nespresso on 1800 623 033
  • Check a recent email from Nespresso

It is important that you submit your claim using your existing Club Membership number so we can ensure your machine is correctly registered on this account, and you are eligible for special offers or invitations.

We are sorry to hear that you are experiencing technical difficulties using our claims service. Kindly check that you are using the latest version of Internet Explorer, Google Chrome, Safari or Firefox. If you continue to have issues after updating your browser, please contact the Nespresso Club on 1800 623 033 or via the ‘Contact Us’ page on the Nespresso website.

If you are trying to select the ‘Continue’ button and the site is not progressing to the next page, this means there could either be mandatory information missing from your submission on that current page or a field has not be completed correctly. To check, scroll up and the fields will be highlighted for you to complete prior to selecting ‘Continue’.

Please complete your claim up until the Confirmation page. From there, you will be able to go back and edit pages that have already been completed.

Your coffee credit will be provided to you within 10 business days after your claim has been validated and processed by Nespresso by electronic funds transfer (“EFT”) into the Australian bank account provided on the claim form.

During the claim submission process, updates of the status of your claim will be provided by email.

If you did not receive any emails after your claim submission, please check your spam folder.

Please ensure you have provided us with the correct email address to receive communications from Nespresso. If you did not receive any emails after your claim submission, please check your spam folder.

Please contact the Nespresso Club on 1800 623 033 (24/7) or via the ‘Contact Us’ page on the Nespresso website to enquire about the status of your claim submission.

This email is sent to create your Nespresso website log in. Setting up this log in is required should you wish to order via either our Nespresso website or mobile app.

Go to and type in your email address and click on ‘Forgotten Your Password’. Then, input your email address again into the field and click Continue. You will then receive an email with a link for you to create your password.

Once you have received your validation email for your cash back claim, you may redeem your $20 Coffee Credit via any of the below methods:

  • Online:
  • Phone: Nespresso - 1800 623 033 (toll free)
  • Download: Nespresso Mobile Applications: available for iPhone, iPad, Android
A reminder that you must place your coffee order of 50 capsules or more by 11.59pm AEST on 23 August 2020 and may only be used to purchase Nespresso capsules (excludes accessories). Free Standard Delivery also applies on orders placed where Coffee Credit is being redeemed via channels where delivery applies (e.g. online orders, Nespresso mobile apps).

The claim process for the coffee credit must be completed no later than 11:59pm AEST on 28 June 2020.

Claims received after this time and date will not be accepted.

Once you receive your validation email, there will be a link provided to set-up your Nespresso website log in. Click on the link and follow the instructions on the website to set up your Nespresso website log in.(must be actioned within 72 hours of receiving your email). You can then login to the Nespresso website or mobile app, place your coffee order and enter your promotional code at the check out to redeem the offer.

We are unable to transfer a Coffee Credit to another Nespresso Membership account.


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