Nespresso Promotion - FAQS
(Customer) Promotion: 26. Mother's day 2020 Campaign


FAQ's Vertuo

If you have purchased any Nespresso Vertuo coffee machine from a Participating Retailer between 30th March 2020 and 31st May 2020, simply submit your cash back claim by visiting www.nespressopromotion.com.au and click on ‘Redeem Your Claim’ on the page and complete your details. The offer applicable is subject to the Participating Product purchased and meeting the terms of offer.

Participating Products include:

  • Vertuo
  • VertuoPlus
  • VertuoPlus & Aeroccino3

A Participating Product does not include:

  • Nespresso Business Solution machines; or
  • Commercial sales, second-hand, refurbished, trade seconds of similar products as determined by Nespresso in its sole discretion; or
  • Nespresso Original line machines

Note: To redeem the $20 Coffee Credit online or by calling Nespresso, the claimant will need to spend an additional amount. Exact spend depends on coffee purchase with $20 Coffee Credit. Below is an example only:

Claimants will have to spend an additional minimum amount in order to redeem the $20 Coffee Credit. For example: to receive the $20 Coffee Credit claimants may purchase 50 capsules (5 sleeves) of Voltesso capsules at $0.80 per capsules at a total cost of $40.00. Following application of the $20 Coffee Credit the claimant will have a minimum spend of $20.

You may redeem your $20 Coffee Credit via any of the below methods:

  • Online: www.nespresso.com
  • Phone: Nespresso - 1800 623 033 (toll free)
  • Download: Nespresso Mobile Applications: available for iPhone, iPad, Android

To submit a claim, visit wwww.nespressopromotion.com.au and click on ‘Redeem Your Claim’ and complete your details by following the prompts.

Prior to starting your claim submission, please ensure that you have the below information ready as you will be required to provide it as part of your claim submission:

  • Your 19 digit serial number from the machine you purchased (19 digit alphanumeric code found on the drip tray or underneath your machine)
  • A scanned / photo of your Proof of Purchase (clearly showing machine model, date of purchase, price paid and the retailer)
  • Your Nespresso Membership number (if you are an existing Nespresso Member)

Note: Lay-bys not paid in full by 31 May 2020 are excluded from these offers. This offer is available to customers making payments with Afterpay or Zip Pay provided a valid receipt has been uploaded for Coffee Credit claim.

Retailers who sell Participating Products in Australia and operate from shop fronts in Australia including both the physical shop front and online store operated by such retailers and which display promotional material. Note: Costco is not a Participating Retailer.

A Participating Retailer is not www.nespresso.com or Nespresso via phone 1800 623 033 or Nespresso Boutiques.

You will be able to find a list of Participating Retailers on the Purchase Details page during your claim submission. To find a Participating Retailer, please click on the drop down menu. If you are unable to find your Participating Retailer, please select ‘Others’ located within the drop down menu.

Yes, you are required to be or become a Nespresso member to redeem your cash back and Coffee Credit. If you are not a Nespresso member, you can simply submit your claim and automatically become a Nespresso member. Your account details will be emailed to you shortly after your claim submission.

Simply contact Nespresso on 1800 623 033 and we will be able to arrange a paper-based form to be sent to a nominated address of your choice which you may complete and send back to Nespresso via our Reply Paid address. Please note, Nespresso will contact you to collect your bank details.

Up to (3) claims per customer will be accepted. The offer applies to the purchase of any Nespresso Vertuo machines between 30 March 2020 and 31 May 2020 (inclusive) at any Participating Retailer in Australia. Lay-bys not paid in full by 31 May 2020 are excluded from these offers.

There are a number of ways for you to locate your existing Nespresso Membership number. These include:

  • If you already order your capsules online or using the mobile app, you can view your Membership number by accessing your account details online: www.nespresso.com/au/en/home and click on ‘PLEASE SIGN INTO YOUR ACCOUNT’
  • Call the Nespresso on 1800 623 033
  • Check a recent email from Nespresso

It is important that you submit your claim using your existing Club Membership number so we can ensure your machine is correctly registered on this account, and you are eligible for special offers or invitations.

We are sorry to hear that you are experiencing technical difficulties using our claims service. Kindly check that you are using the latest version of Internet Explorer, Google Chrome, Safari or Firefox. If you continue to have issues after updating your browser, please contact the Nespresso Club on 1800 623 033 or via the ‘Contact Us’ page on the Nespresso website.

If you are trying to select the ‘Continue’ button and the site is not progressing to the next page, this means there could either be mandatory information missing from your submission on that current page or a field has not be completed correctly. To check, scroll up and the fields will be highlighted for you to complete prior to selecting ‘Continue’.

Please complete your claim up until the Confirmation page. From there, you will be able to go back and edit pages that have already been completed.

Your cash back will be provided to you within 15 business days after your claim has been validated and processed by Nespresso by electronic funds transfer (“EFT”) into the Australian bank account provided on the claim form.

Please expect delays if incorrect Australian bank account information have been provided on the claim form.

During the claim submission process, updates of the status of your claim will be provided by email.

If you did not receive any emails after your claim submission, please check your spam folder.

If you are still experiencing issues with your claim, please contact Nespresso on 1800 623 033.

For validation purposes, your cash back claim will now be reviewed and validated by Nespresso prior to your $20 Coffee Credit. You will be able to redeem your $20 Coffee Credit after your cash back claim has been successfully validated and approved by Nespresso. Please keep a look out for communication from Nespresso via email.

No further claims are required. You only have to submit one claim for your cash back. Once your claim is reviewed and validated by Nespresso, you will receive an email confirming your claim has been approved and instructions on how to redeem your $20 Coffee Credit.

Please ensure you have provided us with the correct email address to receive communications from Nespresso. If you did not receive any emails after your claim submission, please check your spam folder.

Please contact the Nespresso Club on 1800 623 033 (24/7) or via the ‘Contact Us’ page on the Nespresso website to enquire about the status of your claim submission.

This email is sent to create your Nespresso website log in. Setting up this log in is required should you wish to order via either our Nespresso website or mobile app.

Go to www.nespresso.com/au/en/home and type in your email address and click on ‘Forgotten Your Password’. Then, input your email address again into the field and click Continue. You will then receive an email with a link for you to create your password.

Once you have received your validation email for your cash back claim, you may redeem your $20 Coffee Credit via any of the below methods:

  • Online: www.nespresso.com
  • Phone: Nespresso - 1800 623 033 (toll free)
  • Download: Nespresso Mobile Applications: available for iPhone, iPad, Android
A reminder that you must place your coffee order of 50 capsules or more by 11.59pm AEST on 23 August 2020 and may only be used to purchase Nespresso capsules (excludes accessories). Free Standard Delivery also applies on orders placed where Coffee Credit is being redeemed via channels where delivery applies (e.g. online orders, Nespresso mobile apps).

The claim process for cash back must be completed no later than 11:59pm AEST on 28 June 2020.

No further claims are required for the $20 Coffee Credit. The Coffee Credit will apply as soon as the cash back is validated by Nespresso.

Claims received after this time and date will not be accepted.

You are required to submit your cash back claim first. Once your claim has been validated and approved by Nespresso, you can place an order of 50 of more coffee capsules and receive $20 off your order.

Note: To redeem the Coffee Credit online or by calling Nespresso, the claimant will need to spend an additional amount.

Once you receive your validation email, there will be a link provided to set-up your Nespresso website log in. Click on the link and follow the instructions on the website to set up your Nespresso website log in.(must be actioned within 72 hours of receiving your email). You can then login to the Nespresso website or mobile app, place your coffee order and enter your promotional code at the check out to redeem the offer.

We are unable to transfer a Coffee Credit to another Nespresso Membership account.

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