Nespresso Cash Back - FAQS
(Customer) Promotion: 22. Year End 2018 Campaign


FAQ's

To submit a claim, visit www.nespressopromotion.com.au and click on Redeem Claim on the page then complete your details by following the prompts.

Prior to starting your claim submission, please ensure that you have the below information ready as you will be required to provide the following as part of the claim submission:

  1. Your 19 digit serial number from the machine you purchased (19 digit alphanumeric code found on the drip tray or underneath your machine)
  2. A scanned/photo of your Proof of Purchase (clearly showing machine model, date of purchase, price paid and the retailer)
  3. Nominated bank account details (BSB/Account Number). Please ensure your first name and last name are as per your bank account details)
  4. Your Nespresso Club Membership number. (if you are an existing Nespresso Club Member) so we are able to match your claim to an existing Membership number

For validation purposes and as per the Terms of Offer, claims only be made via our promotions website. www.nespressopromotion.com.au

Simply contact the Nespresso Club on 1800 623 033 and one of our Coffee Specialists will be able to assist you.

The offer applies to the purchase of a Nespresso machine between 7 November 2018 and 31 January 2019 (inclusive) at any Participating Retailer in Australia. Lay-bys not paid in full by 31 January 2019 are excluded from these offers. Up to (3) claims per customer will be accepted.

There are a number of ways for you to locate your existing Nespresso Club Membership number. These include:

  1. If you already order your capsules online or using the mobile app, you can view your Membership number by accessing your account details online: https://www.Nespresso.com/au/en/home and click on PLEASE SIGN INTO YOUR ACCOUNT
  2. Call the Nespresso Club on 1800 623 033 (24/7)
  3. Visit your nearest Boutique and ask a Nespresso Coffee Specialist
  4. Check a recent email from Nespresso

It is important that you submit your claim using your existing Club Membership number so we can ensure your machine is correctly registered on this account, and you are eligible for special offers or invitations.

We are sorry to hear that you are experiencing technical difficulties using our claims service. Kindly check that you are using the latest version of Internet Explorer, Google Chrome, Safari or Firefox. If you continue to have issues after updating your browser, please contact the Nespresso Club on 1800 623 033 or via the ‘Contact Us’ page on the Nespresso website.

If you are trying to select the ‘Continue’ button and the site is not progressing to the next page, this means there could either be mandatory information missing from your submission on that current page or a field has not be completed correctly. To check, scroll up and the fields will be highlighted for you to complete prior to selecting ‘Continue’.

Please complete your claim up until the Confirmation page. From there, you will be able to go back and edit pages that have already been completed.

Once your claim has been validated and processed, you will receive your Cash Back via EFT (electronic funds transfer) into your nominated bank account within 15 business days. Please ensure you check your email communication and if unsure please contact the Nespresso Club on 1800 623 033 or via the ‘Contact Us’ page on the Nespresso website.

During the claim submission process, updates of the status of your claim will be provided by email.

Please contact the Nespresso Club on 1800 623 033 (24/7) or via the ‘Contact Us’ page on the Nespresso website to enquire about the status of your claim submission.

This email is sent to create your Nespresso website log in. Setting up this log in is required should you wish to order via either our Nespresso website or mobile app.

The claim process for this Offer must be completed online no later than 11.59pm AEDT on 28 February 2019.

Claims received after this time and date will not be accepted.

You will be able to find a list of Participating Retailers on the Purchase Details page during your claim submission. To find a Participating Retailer, please click on the drop down menu. If you are unable to find your Participating Retailer, please select ‘Another Store Listed’ located within the drop down menu.

We are unable to transfer a Cash Back claim to another Nespresso Club Membership account.

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