Nespresso Promotion - FAQS
(Customer) Promotion: 25. Year End 2019 Campaign


FAQ's Original Line

If you have purchased any Nespresso Original line machine from a participating retailer between 1 November 2019 & 31 January 2020, simply apply online by visiting www.nespressopromotion.com.au and click on Redeem Your Claim on the page and complete your details.

The offer applicable is subject to the Participating Product purchased and meeting the terms of offer. Participating Products are listed below for reference.

  • CitiZ
  • CitiZ&milk
  • Creatista
  • Creatista Plus
  • Creatista Uno
  • Essenza Mini
  • Essenza Mini & Aeroccino3
  • Expert&milk
  • Gran Lattissima
  • Gran Maestria
  • Inissia
  • Lattissima One
  • Lattissima Plus
  • Lattissima Pro
  • Lattissima Touch
  • Maestria
  • Pixie
  • Prodigio
  • U

For $50 Coffee credit Year End Promotion 2019, Participating Products applies to any Nespresso Original line coffee machines purchased from Participating Retailers.

A Participating Product does not include:

  1. Nespresso Business Solution machines; or
  2. Commercial sales, second-hand, refurbished, trade seconds of similar products as determined by Nespresso in its sole discretion.

Note: The Coffee Credit must be used in full in a single transaction. It cannot be used for purchases of less than $50.

Claimants will have to spend an additional amount in order to redeem the $50 Coffee Credit. For Example:

  • Claimants may purchase 80 capsules (8 sleeves where each sleeve contains 10 capsules) of Original Line Arpeggio capsules at $6.80 per capsule at a total cost of $56.80. Following application of the $50.00 Coffee Credit, the claimant will have a minimum spend of $6.80. or
  • Claimants may purchase 70 Vertuo Voltesso capsules (7 sleeves where each sleeve contains 10 capsules) at $0.80 per capsule at a total cost of $56.00. Following application of the $50.00 Coffee Credit, the claimant will have a minimum spend of $6.00. or
  • Claimants may purchase 30 Original Line Arpeggio capsules at $0.69 per capsule at a cost of $20.70 together with 40 Vertuo Voltesso capsules at $0.80 per capsule at a cost of $32.00, where the total transaction totals $52.70. Following application of the $50.00 Coffee Credit, the claimant will have a minimum spend of $2.70.

To submit a claim, visit www.nespressopromotion.com.au and click on 'Redeem Your Claim' and complete your details by following the prompts.

Prior to starting your claim submission, please ensure that you have the below information ready as you will be required to provide it as part of your claim submission:

  • Your 19 digit serial number from the machine you purchased (19 digit alphanumeric code found on the drip tray or underneath your machine)
  • A scanned / photo of your Proof of Purchase (clearly showing the machine model, date of purchase and the retailer)
  • Your Nespresso Club Membership number (if you are an existing Nespresso Club Member)

Yes, you are required to be or become a Nespresso Club member to redeem the $50 Coffee Credit. You can use the promotional code:

  • Online: You are required to log into your Nespresso account to place your coffee order and use your promotional code at the check out to redeem the offer
  • Phone: The Nespresso Club - 1800 623 033 (toll free) (24/7) and provide your Nespresso membership and promotional code to redeem the offer
  • Visit: Your nearest Nespresso Boutique (open 7 days a week) - and provide your membership number and promotional code to redeem the offer. For locations, visit www.nespresso.com/au/en/pages/store-locator

Yes, once you have purchased a Nespresso machine from a Participating Retailer, simply visit your nearest boutique and present a physical copy of the original proof of purchase along with the machine serial number. Digital invoices are required to be printed and presented in Boutique.

Simply contact the Nespresso Club on 1800 623 033 and we will be able to arrange a paper based form to be sent to a nominated address of your choice which you may simply complete and send back to Nespresso via our Reply Paid address.

The offer applies to the purchase of a Nespresso machine between 1 November 2019 and 31 January 2020 (inclusive) at any Participating Retailer in Australia. Lay-bys not paid in full by 31 January 2020 are excluded from these offers. Up to (3) claims per customer will be accepted.

There are a number of ways for you to locate your existing Nespresso Club Membership number. These include:

  • If you already order your capsules online or using the mobile app, you can view your Membership number by accessing your account details online: https://www.nespresso.com/au/en/home and click on ‘PLEASE SIGN INTO YOUR ACCOUNT’
  • Call the Nespresso Club on 1800 623 033 (24/7)
  • Visit your nearest Nespresso Boutique and ask a Nespresso Coffee Specialist
  • Check a recent email from Nespresso

It is important that you submit your claim using your existing Club Membership number so we can ensure your machine is correctly registered on this account, and you are eligible for special offers or invitations.

We are sorry to hear that you are experiencing technical difficulties using our claims service. Kindly check that you are using the latest version of Internet Explorer, Google Chrome, Safari or Firefox. If you continue to have issues after updating your browser, please contact the Nespresso Club on 1800 623 033 or via the ‘Contact Us’ page on the Nespresso website.

If you are trying to select the ‘Continue’ button and the site is not progressing to the next page, this means there could either be mandatory information missing from your submission on that current page or a field has not be completed correctly. To check, scroll up and the fields will be highlighted for you to complete prior to selecting ‘Continue’.

Please complete your claim up until the Confirmation page. From there, you will be able to go back and edit pages that have already been completed.

Once your claim has been validated and processed, you will receive an email from Nespresso providing confirmation of the coffee credit being processed to your Nespresso account and instructions on how to redeem it. You can use the coffee credit to redeem online, by phoning the Nespresso Club or by visiting any Nespresso Boutique. Please ensure you check your email communication and if unsure please contact the Nespresso Club on 1800 623 033 or via the ‘Contact Us’ page on the Nespresso website.

During the claim submission process, updates of the status of your claim will be provided by email.

Thank you for submitting your claim. For validation purposes, your claim will now be reviewed and validated by Nespresso prior to you being able to redeem your coffee credit. Following claim verification, a promotional code will be emailed to you within 10 business days after your claim has been successfully validated and approved by Nespresso. Once you receive the promotional code, you can use it straight away to redeem your coffee credit.

Please contact the Nespresso Club on 1800 623 033 (24/7) or via the ‘Contact Us’ page on the Nespresso website to enquire about the status of your claim submission.

This email is sent to create your Nespresso website log in. Setting up this log in is required should you wish to order via either our Nespresso website or mobile app.

Go to www.nespresso.com/au/en/home and type in your email address and click on ‘Forgotten Your Password’. Then, input your email address again into the field and click Continue. You will then receive an email with a link for you to create your password.

Once you have received your validation email, you may redeem your Coffee Credit via any of the below methods:

A reminder that your Coffee Credit must be redeemed in full in a single transaction by 27 March 2020 and may only be used to purchase Nespresso capsules. Free Standard Delivery also applies on orders placed where Coffee Credit is being redeemed via channels where delivery applies (e.g. Nespresso Club, Nespresso website, Nespresso mobile apps, Boutique Distant Orders).

As per the Terms of Offer, the Coffee Credit must be redeemed in full in a single transaction by 27 March 2020. Please see Terms of Offer for full details.

Once you receive your validation email, there will be a link provided to set-up your Nespresso website log in. Click on the link and follow the instructions on the website to set up your Nespresso website log in.(must be actioned within 72 hours of receiving your email). You can then login to the Nespresso website or mobile app, place your coffee order and enter your promotional code at the check out to redeem the offer.

To redeem the coffee credit via the website or mobile app, simply log in to the Nespresso website or mobile app, place your coffee order, provide the promotional code that was emailed to you by Nespresso and $50 will be deducted from your purchase.

Please confirm the following:

  • Your total coffee order is over $50
  • You are not on the Quick Order Shopping Bag. If you are, select ‘Proceed to Order’ and you will reach the Shopping Bag Summary page where $50 will be automatically deducted from your coffee order.

If you are still unable to see your Coffee Credit please contact the Nespress Club on 1800 623 033 where a Coffee Specialist will be able to assist you.

The claim process for this Offer must be completed online no later than 11.59pm AEDT on 28 February 2020.

Claims received after this time and date will not be accepted.

You will be able to find a list of Participating Retailers on the Purchase Details page during your claim submission. To find a Participating Retailer, please click on the drop down menu. If you are unable to find your Participating Retailer, please select ‘Another Store Listed’ located within the drop down menu.

We are unable to transfer a Coffee Credit to another Nespresso Club Membership account as they are not linked to the membership account.

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