Nespresso Promotion - FAQS
(Customer) Promotion: 28. Year End 2020 Campaign


FAQ's Original Line

If you have purchased a Nespresso coffee machine from a Participating Retailer between 2nd November 2020 and 31st January 2021, simply submit your coffee credit claim by visiting www.nespressopromotion.com.au and click on ‘Redeem Your Claim’.

All claims need to be submitted by 11:59pm AEDT on 28 February 2021. The offer applicable is subject to the Participating Product purchased and meeting the Terms of Offer. Your Coffee Credit will be made available to you 10 business days after approval of your claim.

Participating Products and offers are listed below:

  • Offer 1: Purchase any Creatista, Creatista Plus, Creatista Pro, Creatista Uno, Gran Lattissima, Lattissima One, Lattissima Plus, Lattissima Pro or Lattissima Touch Nespresso coffee machine ranges to receive $80 off your next coffee order during the Promotional Period from a Participating Retailer.
  • Offer 2: Purchase any CitiZ, CitiZ&milk, Essenza, Essenza Mini, Essenza Mini & Aeroccino3, Expert&milk, Gran Maestria, Inissia, KitchenAid, Maestria, Pixie, Prodigio and U Nespresso coffee machine ranges to receive $40 off your next coffee order during the Promotional Period from Participating Retailers.

Once your claim has been approved your Coffee Credit will be placed on your Nespresso membership to use.

A Participating Product does not include:

  1. Nespresso Business Solution machines; or
  2. Commercial sales, second-hand, refurbished, trade seconds of similar products as determined by Nespresso in its sole discretion or
  3. Nespresso Vertuo machines.

Once you have received your approval email, you may redeem your Coffee Credit via any of the below methods:

A reminder that your Coffee Credit must be used in full in one single transaction by 11:59pm AEDT 28 March 2021.

There is a minimum spend when you redeem the Coffee Credit. For example:

For Offer 1: As an example, claimants may purchase 110 capsules (11 sleeves where each sleeve contains 10 capsules) of Volluto capsules at $0.73 per capsule at a total cost of $80.30. Following application of the $80.00 Coffee Credit, the claimant will have a minimum spend of $0.30. or

For Offer 2: As an example, Claimants may purchase 60 capsules (6 sleeves where each sleeve contains 10 capsules) of Volluto capsules at $0.73 per capsule at a total cost of $43.80. Following application of the $40.00 Coffee Credit, the claimant will have a minimum spend of $3.80.

Free standard delivery also applies when your Coffee Credit is being used, where delivery is applicable.

To submit a claim, visit www.nespressopromotion.com.au and click on ‘Redeem Your Claim’ and complete your details by following the prompts. All claims need to be submitted by 11:59pm AEDT on 28 February 2021.

Prior to starting your claim, please ensure that you have the below information ready as you will be required to provide it as part of your claim submission:

  1. Your 19-digit serial number from the machine you purchased (19-digit alphanumeric code found on your machine drip tray or underneath your machine)
  2. A scanned copy / photo of your Proof of Purchase (clearly showing machine model, date of purchase, price paid and the retailer)
  3. Your Nespresso membership number (if you are an existing Nespresso member)

Note: Lay-bys not paid in full by 31 January 2021 are excluded from these offers. This offer is available to customers making payments with Afterpay or Zip Pay provided a valid receipt has been uploaded for Coffee Credit claim.

Retailers who sell Participating Products in Australia and operate from shop fronts in Australia including both the physical shop front and online store operated by such retailers and which display promotional material.

A Participating Retailer is not www.nespresso.com, Nespresso via phone 1800 623 033 or Nespresso Boutiques.

You will be able to find a list of Participating Retailers on the Purchase Details page during your claim submission. To find a Participating Retailer, please click on the drop-down menu. If you are unable to find your Participating Retailer, please select ‘Store Not Listed’ located within the drop-down menu.

Yes, you are required to be or become a Nespresso member to receive the $80 or $40 Coffee Credit. If you are not a Nespresso member, you can simply submit your claim and we will automatically create you a Nespresso membership. Your membership details will be emailed to you shortly after your claim submission.

After your claim has been approved, you will receive an email containing your new Nespresso membership number and details of how to use your Coffee Credit.

Yes, once you have purchased a Participating Product from a Participating Retailer during the Promotional Period, simply visit your nearest Nespresso Boutique and present a physical copy of the original proof of purchase along with the machine serial number (19-digit alphanumeric code found on your machine drip tray or underneath your machine) to redeem the offer. Digital invoices will not be accepted.

Up to three (3) claims per customer will be accepted. The offer applies to the purchase of selected Nespresso machines between 2 November and 31 January 2021 (inclusive) at any Participating Retailer in Australia. Lay-bys not paid in full by 31 January 2021 are excluded from these offers.

There are a few ways for you to locate your existing Nespresso membership number. These include:

  1. If you already order your capsules online or using the Nespresso mobile app, you can view your membership number by accessing your account details online: https://www.nespresso.com/au/en/home and click on ‘PLEASE SIGN INTO YOUR ACCOUNT’
  2. Call Nespresso on 1800 623 033 (toll-free) and available 24/7
  3. Visit your nearest Nespresso Boutique and ask a Nespresso Coffee Specialist
  4. Check a recent email from Nespresso

It is important that you submit your claim using your existing membership so we can ensure your machine is correctly registered on this account and you are eligible for special offers or invitations. This will also ensure you can use your existing online account to place your order using the promotion.

We are sorry to hear that you are experiencing technical difficulties using our claims service. Kindly check that you are using the latest version of Microsoft Edge, Google Chrome, Safari or Firefox. We find sometimes it is also helpful to clear your cookies and cache of your browser if there are any issues submitting your claim.

If you continue to have issues after above steps, please contact Nespresso on 0800 234 579 or via the ‘Contact Us’ page on the Nespresso website.

If you are trying to select the ‘Continue’ button and the site is not progressing to the next page, this means there could either be mandatory information missing from your submission on that current page or a field has not been completed correctly. To check, scroll up and the fields will be highlighted for you to complete prior to selecting ‘Continue’.

Please complete your claim up until the Confirmation page. From there, you will be able to go back and edit pages that have already been completed.

Your Coffee Credit will be provided to you within 10 business days after your claim has been validated by Nespresso. You will receive a confirmation email including instructions on how to use your Coffee Credit.

During the claiming process, updates about the status of your claim will be provided to you by the email address provided in your claim. If you did not receive any emails after your claim submission, please check your spam folder.

If you are still experiencing issues with your claim, please contact Nespresso on 1800 623 033.

First, your claim will be reviewed and validated by Nespresso prior to you being able to redeem your Coffee Credit. The Coffee Credit will be provided within 10 business days after your claim has been successfully validated by Nespresso. Please keep a look out for communication from Nespresso via email.

Please ensure you have provided us with the correct email address to receive communications from Nespresso.

Please contact Nespresso on 1800 623 033 (24/7) or via the ‘Contact Us’ page on the Nespresso website to enquire about the status of your claim submission.

This means Nespresso have received your claim and will check your claim to ensure you have submitted all the necessary information required to provide you with your Coffee Credit. Setting a password using the link provided in the email will enable you to view the status of your claim. Please note, the link to set up your password will expire after 48 hours.

Go to https://www.nespresso.com/au/en/home, type in your email address and click on ‘Forgotten Your Password’. Then, input your email address again into the field and click Continue. You will then receive an email with a link for you to create your password.

Your Coffee Credit must be used in full in one single transaction by 11:59pm AEDT on 28 March 2021.

There is a minimum spend when you redeem the Coffee Credit. For example:

Claimants of Offer 1 may purchase 110 capsules (11 sleeves where each sleeve contains 10 capsules) of Volluto capsules at $0.73 per capsule at a total cost of $80.30. Following application of the $80.00 Coffee Credit, the claimant will have a minimum spend of $0.30. or

Claimants of Offer 2 may purchase 60 capsules (6 sleeves where each sleeve contains 10 capsules) of Volluto capsules at $0.73 per capsule at a total cost of $43.80. Following application of the $40.00 Coffee Credit, the claimant will have a minimum spend of $3.80.

Free standard delivery also applies when your Coffee Credit is being used, where delivery is applicable.

The claim process for your $80 or $40 Coffee Credit must be completed no later than 11:59pm AEDT 28 February 2021. Claims received after this time and date will not be accepted.

As per the Terms of Offer, the Coffee Credit must be redeemed in full in a single transaction by 11:59pm AEDT on 28 March 2021. Please see Terms of Offer for full details.

Yes, you are required to redeem your $80 or $40 Coffee Credit by 11.59pm AEDT on 28 March 2021. If you place a coffee order after 28 March 2021 your Coffee Credit will not apply.

Once you receive your approval email, there will be a link provided to set-up your Nespresso website log in. Click on the link and follow the instructions on the website to set up your Nespresso website log in (must be actioned within 72 hours of receiving your email). You can then login to the Nespresso website or mobile app, place your coffee order and enter your promotional code at the check out to redeem the offer.

We are unable to transfer your Coffee Credit to another Nespresso membership.

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